Privacy Policy

Privacy Policy Notice

The policy: This privacy policy notice is for this website; and served by TCN Online Limited T/A The Conveyancing Network, 20 Wenlock Road, London, N1 7GU and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

  • "I", "our", "us", or "we" refer to the business, The Conveyancing Network, TCN.
  • "you", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a users computer or device.

Data Controller

For the purposes of the Data Protection Act 2018 (the Act) and the EU General Data Protection Regulation (“GDPR”), the data controller is TCN Online Limited, 20 Wenlock Road, London, N1 7GU

Processing of your Personal Data

We are registered with the ICO under the Data Protection Register, our registration number is: ZB676100. Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases:

Quotations for Services

Lawful basis: Performance of a Contract

The reason we use this basis: To ensure our service (which is free to use) remains commercially viable.

We process your information in the following ways: Your personal data and property transaction data is provided to the service providers we quote on behalf of (up to a maximum of 5 companies, depending on the service). They will only use your data to contact you in respect of the quote you have asked for.

Data retention: Your personal data and property transaction data will be retained in our database for up to 5 years.

Mortgage Advice / Review Service

Lawful basis: Consent

The reason we use this basis: To ensure that we can provide the correct information to a third party supplier to provide mortgage advice / review services for your personal circumstances.

We process your information in the following ways: Your personal data and property transaction data is provided to our chosen Mortgage Advice / Review supplier using an email API service. Your data is provided to them, so that they can make contact with you to discuss mortgage products available to you and your circumstances. Our chosen mortgage advice / review provider is:

London & Country Mortgages Ltd (L&C), Beazer House, Lower Bristol Road, Bath, BA2 3BA. Companies House registration number is 1988608. London & Country Mortgages Ltd (L&C) are authorised and regulated by the Financial Conduct Authority. London & Country Mortgages Ltd (L&C) FCA number is 143002. The FCA does not regulate most Buy to Let mortgages.

Data retention: We will continue to process your information under you withdraw consent or it is determined your consent no longer exists.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your Individual Rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

  • Google Analytics
  • Facebook Analytics
  • Twitter Analytics
  • The Conveyancing Network Session Data
  • TCN Quote Engine Session Data
  • Support System
  • Cookie Consent
  • AWin Affiliate Data
  • OMG Affiliate Data

Data Security and Protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored Links, Affiliate Tracking & Commissions

Our website may contain adverts, sponsored and affiliate links on some pages. These are typically served through our advertising partners; Google Adsense, eBay Partner Network, Amazon Affiliates,, Optimise Media Group or are self served through our own means. We only use trusted advertising partners who each have high standards of user privacy and security. However we do not control the actual adverts seen / displayed by our advertising partners.

Clicking on any adverts, sponsored or affiliate links may track your actions by using a cookie saved to your device. You can read more about cookies on this website above. Your actions are usually recorded as a referral from our website by this cookie. In most cases we earn a very small commission from the advertiser or advertising partner, at no cost to you, whether you make a purchase on their website or not.

We use advertising partners in these ways to help generate an income from the website, which allows us to continue our work and provide you with the best overall experience and valued information.

If you have any concerns about this we suggest you do not click on any adverts, sponsored or affiliate links found throughout the website.

Email Marketing Messages & Subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also contact the EMS provider.

Our EMS provider is; SendGrid. We hold the following information about you within our EMS system;

  • Email address
  • I.P address
  • Subscription time & date
  • Title, Firstname, Lastname (If provided)
  • Contact Telephone Number (If provided)

Resources & Further Information